Privacy Policy

1. Introduction

Astra Home Buyer LLC ("Astra," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website at astrahomebuyer.com and our related communications, how we use and share it, and the choices and rights you have. By using our website or providing information to us, you agree to this Privacy Policy.

2. Information we collect

Information you provide to us

When you contact us, chat with us, or request a cash offer, you may share information such as your name, mobile phone number, email address, property address, details about the property and your situation, and any other information you choose to provide.

Information collected automatically

When you visit our website, we and our analytics providers may automatically collect technical and usage data such as your IP address, device and browser type, pages viewed, referring pages, and interactions with the site. We collect this through cookies and similar technologies (see Section 6).

Information from third parties

We may receive information about a property or about you from public records, data providers, advertising platforms, or referral sources, which we may combine with the information we already hold.

3. How we use your information

• To respond to your inquiry, prepare and present a cash offer, and communicate with you about a potential or active transaction.
• To provide, operate, and improve our website and services.
• To send you service-related and, where permitted, follow-up communications by phone, text, or email.
• To analyze site usage and measure the performance of our marketing.
• To comply with legal obligations and to protect our rights, property, and safety, and those of others.

4. How we share your information

We share personal information only as described here:

• Service providers and subcontractors who perform functions on our behalf — such as our CRM and messaging platform, hosting, analytics, and title/closing partners — and only to the extent needed to provide the services you requested.
• Legal and safety reasons — to comply with applicable law, legal process, or enforceable governmental request, or to protect rights, property, and safety.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy.

We do not sell your personal information for money.

5. Text messages (SMS)

If you provide your mobile number and opt in, we may text you about your inquiry or transaction. Message and data rates may apply, and you can reply STOP to opt out or HELP for help at any time. Our full texting practices are described in our SMS Terms & Conditions.

6. Cookies and analytics

We use cookies and similar technologies, including Google Tag Manager and Google Analytics (GA4), to operate the site, remember preferences, and understand how visitors use our pages. You can control cookies through your browser settings; disabling some cookies may affect how the site functions. Where required, we present a cookie notice and honor your choices.

7. Your California privacy rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you the right to:

• Know what personal information we collect, use, and disclose.
• Access a copy of the personal information we hold about you.
• Correct inaccurate personal information.
• Delete personal information, subject to certain exceptions.
• Opt out of the "sale" or "sharing" of personal information. As noted above, we do not sell your personal information, and we do not share your mobile opt-in data with third parties for their marketing.
• Non-discrimination — we will not discriminate against you for exercising your rights.

To exercise these rights, contact us using the details in Section 12. We may need to verify your identity before responding, and you may use an authorized agent where permitted by law.

8. Data retention

We keep personal information for as long as needed to fulfill the purposes described in this policy, to provide our services, and to comply with legal, accounting, or reporting requirements. Consent and opt-in records are retained for at least the period required by applicable law.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

10. Children's privacy

Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us so we can delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the "Last updated" date above will reflect the most recent revision. Your continued use of the website after a change means you accept the updated policy.

12. Contact us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us: