SMS Terms & Conditions

1. About this messaging program

Astra Home Buyer LLC ("Astra," "we," "us," or "our") operates a text-message (SMS/MMS) program to communicate with homeowners and prospective sellers who have asked us for information, a cash offer, or related assistance. These SMS Terms & Conditions ("SMS Terms") govern your participation in that program and are part of, and incorporate by reference, our Terms of Service and Privacy Policy.

By providing your mobile phone number to Astra and agreeing to receive text messages, you accept these SMS Terms.

2. Your consent to receive texts

You consent to receive text messages from Astra when you knowingly provide your mobile number to us — for example, when you share it in a chat conversation on our website, send us a message, or otherwise give us your express permission to text you. We only send messages to numbers that have opted in.

Consent is not a condition of any purchase or of selling your home to us. You are free to contact us by other means, and you can opt out of texts at any time (see Section 6).

3. Types of messages you may receive

• Conversational and customer-care messages — replies to your questions, your cash offer details, scheduling, document and closing coordination, and follow-ups about your property inquiry.
• Transactional updates — status updates tied to your inquiry or transaction with Astra.

We do not use this program to send unrelated third-party advertising.

4. Message frequency

Message frequency varies and depends on how you interact with us. You may receive messages in response to your inquiry and as needed to move your request forward. We do not send a fixed number of messages on a set schedule.

5. Cost — message and data rates

Message and data rates may apply. These charges come from your mobile carrier and are your responsibility. Astra does not charge a fee for the text messages themselves. Check your mobile plan for details. Messages may be delayed or fail to deliver due to factors outside our control.

6. How to opt out (STOP)

You can cancel the SMS program at any time by replying STOP to any message you receive from us. After you send STOP, we will send you one final confirmation message, and you will not receive any further texts unless you opt in again. You may also contact us using the details in Section 11 to be removed.

7. How to get help (HELP)

For help, reply HELP to any of our messages, or reach us directly by phone at (310) 999-3228 or by email at [email protected].

8. Carriers

Carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice, and message delivery is subject to your carrier's terms and network availability.

9. Privacy and your mobile information

We respect your privacy. No mobile information — including your phone number and your SMS opt-in — will be shared with or sold to third parties or affiliates for their marketing or promotional purposes.

Information may be shared only with the service providers and subcontractors that help us operate this messaging program (for example, our messaging platform), strictly to deliver the service you requested. Text-messaging opt-in data and consent are never shared with third parties for any other purpose. For full details on how we handle your information, see our Privacy Policy.

10. Changes to these SMS Terms

We may update these SMS Terms from time to time. Changes take effect when posted on this page, and the "Last updated" date above will reflect the most recent revision. Your continued participation in the program after a change means you accept the updated SMS Terms.

11. Contact us

Questions about these SMS Terms or our messaging program? Reach out anytime: